Homeowners can pay their dues in one of two ways: Online and By Mail. Online payments are available through two secured payment portals, SmartStreet and FRONTSTEPS. SmartStreet has the FREE automatic payment feature (ACH) and is the preferred option. It is further referenced below, and there’s an entire page with instructions on how to sign up. The FRONTSTEPS payment portal does not offer a free ACH payment feature but has many other features and benefits that allow a homeowner to access proprietary HOA information and also submit work orders and requests for exterior improvements. Click here to take you to the FRONTSTEPS page to learn more
Please reach out to Toney Dionne (901-758-5678 or [email protected]) and Brooks Stevenson ([email protected]) at Crye-Leike PM with all questions related to payments, account sign-up, account access and payment/delinquency status. Note: When contacting Crye-Leike PM by email, please be sure to include both Toney Dionne and Brooks Stevenson to ensure that your question is handled in a timely manner.
Payment Options
The payment frequency is quarterly. Note that this is a change from monthly. Homeowners may continue to pay annually or semiannually if they so choose.
The assessment amount of $450 or $405 (take your monthly payment X 3) will be billed on the first of the month of each quarter, i.e. January, April, July and October. Invoices from Crye-Leike PM will be sent to homeowner email addresses. A hard copy invoice will only be postal mailed to homeowners without access to email.
We encourage all homeowners to select payment by ACH since it is free. ACH is offered through Crye-Leike PM’s SmartStreet online portal. It requires account sign-up and once that’s established, a recurring payment can be set up. Click on Set Up Dues Payment Through SmartStreet under “I Want To” drop down menu to access the instructions for account set-up.
Alternatively, a homeowner may set up a recurring quarterly frequency through his/her checking account. Simply set up the payment to instruct the bank to mail the check to one of the two addresses noted above. Note that processing time for this payment option will be slower than ACH since it requires the bank to postal mail a physical check.
Assessments are due on the 1st day of January, April, July and October and become past due at the end of these months.
See the below process flow illustration using 3Q as an example and how a delinquent account will be treated.
3Q (July – September) Illustration:
It is important for homeowners to understand their personal financial obligation to the HOA. The below references from the CCR essentially state that by nature of buying a home in the HOA, the homeowner is responsible for paying all assessments.
Section 2 outlines the types of expenses that the assessments cover.
Section 5 details what could happen in the unfortunate case of non-payment, something nobody wants to have happen. It would be a step of last resort.
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KEY REFERENCES FROM COVENANTS, CONDITIONS & RESTRICTIONS
ARTICLE VII ASSESSMENTS
Section 1. Creation of the Lien and Personal Obligation of Assessments
Owner of any Lot, by acceptance of a deed thereto, whether or not it shall be so expressed in any such deed or other conveyance, shall be deemed to covenant and agree to pay to the Association: (1) annual assessments or charges; (2) special assessments for capital improvements; and (3) emergency assessments, such assessments to be fixed, established and collected from time to time as hereinafter provided. The annual, special and emergency assessments, together with such interest thereon and costs of collection thereof as are hereinafter provided, shall be a charge on the land and shall be a continuing lien upon the Lot, and together with such interest thereon and cost of collection thereof as are hereinafter provided, shall also be the personal obligation of the Person who was the Owner of such Lot at the time when the assessment fell due.
Section 2. Annual Assessments and Carrying Charges of the Association
Each Member of the Association shall pay to the Association an annual sum (herein sometimes referred to as “assessments” or “carrying charges”) equal to the Member’s proportionate share of the sum required by the Association, as estimated by its Board of Directors, to meet is annual expenses, including, but in no way limited to, the following:
(a) The cost of all operating expenses of the Association and services furnished, including charges by the Association for its facilities, if any; and
(b) The amount of all taxes and assessments levied against the Association or upon any property which it may own or which it is otherwise required to pay, if any; and
(c) The cost of extended liability insurance and the cost of such other insurance as the Association may effect; and
(d) The cost of funding all reserves established by the Association, including, when appropriate, a general operating reserve and / or reserve for replacements; and
(e) The assessments assessed by any superior HOA for maintenance of adjourning streets, landscaping, alleys and private drives which are a burden of the Development.
(f) The estimated cost of repairs, maintenance and replacements of the Common Areas, the private drives, the sidewalks, and all other items the Association may be responsible for; and
(g) The cost of lawn and landscaping maintenance as specified by the Association for each Lot.
Section 5. Non-Payment of Assessments
Any assessment levied pursuant to this Declaration, or any installment thereof, which is not paid on the date when due shall be delinquent and shall, together with interest thereon at the rate of 10% per annum, or the maximum rate allowed by statue, whichever is lower, and the cost of collection thereof, as hereinafter provided, thereupon become a continuing lien upon the Lot or Lots belonging to the Member against whom such assessment is levied and shall bind such Lot or Lots in the hands of the then Owner, his heirs, devisees, personal representatives and assigns. To evidence the lien of any unpaid and delinquent assessments, the Board of Directors shall prepare a written notice setting out the amount of the unpaid indebtedness, the name of the Owner of the Lot, and description of the Lot. Said notice shall be signed by a Member of the Board, or a duly appointed legal representative, and recorded in the Shelby County Register’s Office. The personal obligation of the Member to pay such assessment shall, however, remain in his personal obligation for the statutory period, and a suit to recover a money judgment for non-payment of any assessment levied pursuant to this Declaration or the Bylaws, or any installment thereof, may be maintained without foreclosing or waiving the lien created herein.
… The Association may notify the holder of the first mortgage on any Lot for which any assessment levied pursuant to this Declaration becomes delinquent for a period in excess of sixty (60) days and in any other case where the Owner of such Lot is in default with respect to the performance of any other obligation hereunder for a period in excess of ninety (90) days.